Contact
One person builds and supports this. There is no support queue to escalate through and no ticket number to quote.
Expect a reply within a few days. If it has been longer than a week, write again. Mail does go astray, and a duplicate is better than silence.
If something is broken
Four things turn a bug report into a fix. Their absence is what makes most reports take a week longer than they need to:
- Your Directory Opus version, and whether it is 32- or 64-bit.
- Your Windows version and your graphics card, with roughly how old the driver is.
- The file that misbehaved, or one that misbehaves the same way. A file that can be opened here is worth more than any description of it.
- What you expected to see, and what you saw instead.
Licence keys and purchases
Lost your key? The recovery page sends it to the address you bought with, which is faster than waiting for me. For refunds, see refunds.
Impressum
Christer Söderlund
Mendelstraße 4
13187 Pankow
Berlin, Germany
Email: quark@heimdall3d.com
Heimdall3D is sold by a sole trader. Purchases are processed by a merchant of record, who appears as the seller on your card statement and invoice. See pricing for who that is before you buy.